Refund fraud is bleeding your margins.And your team can’t see it.
Refund fraud is a $80B problem. Growing 64% year over year. And most teams are still investigating it manually.
Millions of euros lost every year
Silently. No alert, no dashboard.
Manual, slow, unreliable investigations
Hours per claim, no fraud expertise, missing signals.
Legitimate customers pay the price
Refunds slow down. CSAT drops.
Product
How backwise works
Expert fraud-analyst investigation, on every single claim.
Collect
Pull the full context of every claim, automatically.
backwise connects to Zendesk, Gorgias, Shopify and Prestashop and gathers the signals a fraud analyst would look at: order, delivery, customer history, return patterns, behavior.
Investigate
The work of a fraud analyst, in seconds.
backwise cross-checks signals, scores the risk and surfaces what's suspicious. The investigation that used to take an hour is done before your team opens the ticket.
Connect
Link claims to each other. See the pattern.
Same address, same device, same return reason, same fraud ring. backwise connects claims across customers and orders, and surfaces the patterns no single team member could see.
Act
The right move, surfaced inside the ticket.
Block, accept, or investigate further. The action your team needs to take, ready to trigger. No tab switching, no guesswork.
Product
Features
Agentic fraud analyst
Walk into the ticket and find the investigation already done. Order, delivery, customer history, behavior signals: cross-checked and scored. backwise investigates. Your team decides.
Claims as a graph, not a queue
Fraud doesn't happen once. backwise sees the recurrence, fraud rings, repeat offenders, emerging patterns, surfaced before they cost you again.
Your fraud playbook, always in motion
Stop reading charts. Start tightening the right rules. backwise tells you which products to flag, which segments to watch, which patterns to act on. The cockpit that recommends, not just reports.
Fully integrated in your stack
backwise gathers every relevant signal from Zendesk, Gorgias, Shopify, surfaces the score and the evidence, and brings the recommended action right where your team is already working.
Solutions
Built for ecommerce teamswho feel the pain
Customer Service teams
Stop drowning in manual fraud investigations. backwise frees CS time, speeds up refunds for real customers, lifts CSAT.
Fraud & Risk teams
Get the visibility you've been missing. Refund fraud measured, scored, and patterns surfaced across all claims. One shared view, every stakeholder, no silos.
Founders & Ops leaders
Stop the silent leakage on refunds. Quantify the loss, cut it and protect your margin.
backwise is made for you if:
If any of these sound familiar,
Trust
Expert voice
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I infiltrate fraud rings every week.
Refund scams have become a fully industrialized playbook: templates, scripts, resale networks.
Most brands don’t realize how organized this has become. backwise is finally a tool that thinks like an investigator.
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Jonathan Spedale, Cyber Moustache
A trusted AI-native platformAI you can deploy on customer data without losing sleep
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GDPR-ready
Signed DPA, sub-processors fully listed, audit rights on request. Your data is never shared with third-party AI providers for model training.
Built in Europe
Data stored and processed in the EU. Sensitive processors operate within the EU.
visibility
No black-box
Every score, every recommendation, every action comes with the signals behind it. You always know why.
Q&A
Frequently asked
How long to integrate?add
A few days. Native Zendesk, Gorgias, Shopify connectors.
Will it slow down our team workflow?add
Opposite. Decisions in seconds, inside the ticket.
How is it different from generic anti-fraud tools?add
They focus on payment and identity. backwise is vertical, built end-to-end for the refund and return journey, with cross-claim pattern detection.
What about legitimate customers?add
They get refunded faster. backwise removes manual fraud checks on low-risk claims, so your team can fast-track real customers without dropping the guard on suspicious ones.
Can we run a POC first?add
Yes. 8-week POC format, fixed entry fee deductible on conversion.
Where is my data hosted?add
Data is stored and processed in Europe. Signed DPA available on request, with the full list of sub-processors and security commitments (SOC 2 / ISO 27001 referenced in the audit framework).
Stop paying for fraud you can’t see
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Refund fraud doesn’t just cost money. It costs your team’s energy. backwise gives both back.
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Maximilien - CEO, backwise
See backwise in action on your claims, in your stack.
